What Value-add does Oryx Travel & Tours Ltd. offer?

Your One Stop Source - We arrange everything right here. Hotels, Air travel, Rental Cars, you name it. Why spend hours making countless phone calls and waiting on hold? We do it all in a matter of minutes for a small fee. Travel should be fun, so make it.

We tailor-make itineraries to suit our customer requirements hence we believe in flexibility and customization. Making recommendations on travel related options thus enhancing your trip with value-added benefits and amenities.

We stay abreast of the most current and timely promotions to offer highly competitive rates and use influence and bargaining strength to obtain the best possible arrangements in seemingly impossible situations.

Personalized customer service and attention is among the highest of our priorities and our well-trained staff  are on their toes to provide travel related information and make travel planning easier, secure and cost effective.

Expansion, innovation, commitment to the customer and the pursuit of excellence all describe Oryx Travels & Tours Ltd.

Details, Details & more Details ?We take the hassle out of your life by handling all the details of your trip for example visas, taxes, tours, sightseeing excursions and the list goes on into infinity. That's what we're here for and we promise to see that your every concern is addressed and clarify the fine print, such as cancellation penalties and restrictions.

Prompt response to all enquiries through e-mail, fax, phone, etc to get problems resolved impromptu.

When do I pay for my tickets/packages?

Your consultant will advise final payment details at the time of booking. Unless otherwise stipulated, payment for both international and domestic bookings is required immediately upon confirmation, or within 3 days depending on the fare type - again your consultant will advise you of these details.

How do I pay for my tickets/packages?

Payment can be made by cash or cheque. Your consultant will advise you of which payment method is appropriate and the process involved.

How do I know the terms and conditions of the airfare purchased?

Terms and conditions differ depending on the airline and the type of ticket you have purchased. Please ask your consultant at Oryx Travel & Tours regarding details of cancellation fees, amendment fees and other terms and conditions.

What if I need to cancel my booking? How do I obtain a refund?

Airline charges and cancellation fees may apply to your particular airfare or travel arrangements and as such refunds will only be provided by the airline or travel supplier in accordance with these terms and conditions. To apply for a refund please return your unused airline ticket and travel documents together with a covering letter to your consultant at Oryx Travels & Tours Ltd. Airline refunds may take up to 12 weeks.

What if I lose my ticket?

If you have lost your ticket prior to the day of travel please contact us and we will forward to you a Lost Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Most airlines usually charge a reissue fee.

I would like to confirm visa processing for the tour packages that I maybe interested in. Will Oryx Travel & Tours Ltd, provide me with the necessary visas for my choice of destination? 

At Oryx Travel & Tours, we provide our clients with most of the visas for the tour packages which we have to offer.

What documents and documentation are required for my travel?

Your Passport must have a minimum validity of 6 months from your return flight date, Visa or Transit visa (if applicable) to your destination countries, Vaccination Certificate for traveling to countries in areas affected by Cholera, Yellow Fever, Malaria, etc. You are advised that Non Compliance to the applicable entry requirements will result in denied boarding by the airline or denied entry by the Health or Immigration Authorities.